Effective Date: May 12, 2026
1. Acceptance of Terms
By using The Food Plug website, you agree to these Terms and Conditions.
If you do not agree, please do not use our website.
2. Products and Services
We sell grocery and food products through our online platform.
Product availability, pricing, and descriptions may change without notice.
We reserve the right to cancel or refuse any order.
3. Pricing and Payments
- Prices may be subject to taxes and delivery charges
- Payment must be completed before order processing
- We reserve the right to correct pricing errors
4. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login details and all activity under your account.
5. Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has been prepared or dispatched, cancellation may not be possible.
6. Returns and Refunds
Due to the nature of grocery and perishable food items, returns are limited.
Refunds may be approved for:
- Wrong items delivered
- Damaged goods
- Missing items
- Verified quality concerns
7. Limitation of Liability
We are not responsible for indirect or consequential damages resulting from the use of our website or products, except where required by law.
8. Intellectual Property
All content on this website including logos, text, images, and branding belongs to The Food Plug and may not be copied without permission.
9. Governing Law
These Terms are governed by the laws of Alberta and applicable Canadian federal laws.
10. Contact
Email: support@thefoodplug.ca
Phone: +1 (587) 936-5974