Effective Date: May 12, 2026
1. Delivery Areas
We currently deliver within Edmonton and surrounding eligible service areas in Canada.
Delivery availability depends on your postal code.
2. Processing Time
Orders are typically processed within 1–24 hours depending on:
- Product availability
- Order volume
- Delivery schedule
Orders placed on weekends or holidays may take longer.
3. Delivery Time
Estimated delivery times are provided during checkout.
Delivery may be delayed due to:
- Weather conditions
- Traffic
- High order volume
- Courier delays
- Product availability
4. Delivery Fees
Shipping and delivery fees are calculated at checkout based on your location and order size.
Free delivery promotions may apply during special campaigns.
5. Failed Deliveries
Customers must provide accurate delivery details.
Additional charges may apply if delivery fails because of:
- Wrong address
- Recipient unavailable
- Restricted access
6. Perishable Goods
Customers should receive orders promptly after delivery.
We are not responsible for spoilage caused by unattended deliveries where instructions were followed.
7. Damaged or Missing Items
Please report missing, damaged, or incorrect items within 24 hours of delivery.
We may request photos before approving a replacement or refund.
8. Contact Information
The Food Plug
Email: support@thefoodplug.ca
Phone: +1 (587) 936-5974